DEALING WITH SPILLS AND STAINS

When spills occur, it’s important that they’re cleaned up immediately. Remember, even though wool fibre naturally features stain resistant properties, no carpet is immune from staining if spills are left untreated. Contain the stain before using any recommended stain treatment or remedy, please make sure you have ‘contained the stain’ by firmly blotting up any excess liquid spills with clean white paper towels and scraping up any solids. Please note: never rub or scrub wet carpet as this can cause permanent damage to the pile.

We offer a complimentary spot cleaner at the end of your carpet installation, which will help remove dry stains. This is a top performing spot cleaner and has received fan mail from delighted users. Please read the instructions carefully before using.

VACUUMING

We recommend using a SEBO vacuum cleaner for your wool carpets. Please talk to our friendly staff to find out which vacuum is right for you. Using the wrong type of vacuum can damage your newly laid carpet, so please take care.

Please visit our carpet suppliers care & maintenance guide for further information on looking after your wool.