VACUUM REGULARLY

Use a flat suction head on your vacuum cleaner. We suggest avoiding brush or motorised powerheads, as stiff bristles and strong suction can damage the pile.

USE FLAT HEAD ON TEXTURED LOOP PILE RUG

Never use a brush head or motorised power brush head on the vacuum cleaner.

CLEAN SPILLS AND SPOTS IMMEDIATELY

The prompt removal of stains or soil marks is necessary to maintain the appearance of a rug. If the stain cannot be removed, like paint, nail polish, shoe polish, it is important to seek specialist advice

NEVER RUB OR SCRUB A SPILL

Use a dry absorbent white cloth or white paper towel to blot dry any liquids

ROTATE YOUR RUG

Every 6 months we recommend rotating your rug to ensure even wear.

DRY CLEAN ONLY

Do not steam clean. Do not machine wash. Use a professional rug or carpet cleaner

SUNLIGHT & FADING

Avoid placing a rug in direct sunlight if possible. Rotate regularly if sunlight is falling on one area of the rug.

A PROFESSIONAL CLEAN IS RECOMMENDED EVERY YEAR

By a reputable rug or carpet cleaner to extend the lifespan of your rug.

Care by Material

Wool – Pilling/shedding is a natural characteristic of rugs that contain wool. Vacuum as necessary and rug rotation is recommended. Avoid pulling fibres from surface pile and trim excess fibres back to surface pile. Clean spills immediately by blotting (not rubbing) with a clean sponge or cloth.

Viscose – Viscose never has the same appearance after it has come in contact with moisture/spills. Clean spills immediately by blotting (not rubbing) with a clean sponge or cloth, do not rub.

Artsilk - Do not wet an artsilk rug. Seek advice from a professional cleaner. A gentle vacuum regularly to remove any dirt and debri. Clean spills immediately by blotting (not rubbing) with a clean sponge or cloth, do not rub.

Natural fibres – Sisal & jute rugs will change over time especially when exposed to sunlight. Regular vacuuming is the best care you can do to prolong the life of your natural fibre. Visible and loose dirt should be vacuumed with a strong brush-suction vacuum. Natural fibre never has the same appearance after it has come in contact with moisture/spills. We can recommend a rug cleaning specialist for the best cleaning result.